Enterprise AI, week 8
Change Management And AI Literacy
- Week 8 of 12: AI integration for companies
- Promise: you plan how people adopt AI, not only how it is built
Outcomes
What You Can Do By The End
- Place teams on the adoption curve
- Build a role based literacy plan
- Redesign a role by task
- Set up a champions network
- Answer resistance with facts and respect
Why this week matters
Tools Do Not Change Companies, People Do
- A working tool with low use delivers little
- Leaders see cost and speed
- Employees see tasks, status and job security
- Good plans answer both views
Rogers, 1962 onward
The Adoption Curve
- Innovators and early adopters are a small group
- The early majority decides success
- The majority waits for proof from peers
- Track adoption by team and use case
Organisations move slowly
Case: The Dynamo And The Delay
- Electric motors arrived decades before productivity gains
- Factories first kept the old steam layout
- Gains came with a redesigned factory
- AI needs redesigned work, not a bolt-on
Definition
What Is AI Literacy
- Understand what AI tools do
- Use them well in your own work
- Check output before you rely on it
- Know when not to use AI
- EU AI Act expects sufficient literacy of staff
Training plan
Three Literacy Levels
- Level 1 for all staff, about 2 hours
- Level 2 for daily users, about 6 hours plus practice
- Level 3 for builders and owners, about 2 days
- Refresh every six months
| Level | Who | Focus |
|---|
| 1 | All staff | Basics, limits, data rules |
| 2 | Daily users | Use inside own workflow |
| 3 | Builders | Evaluation and monitoring |
Jobs are bundles of tasks
Role Redesign: Tasks First
- List the tasks of the role
- Mark each: AI, shared, or person
- Write the new skills and standards
- State the career path in the new role
Be honest early
When A Role Shrinks
- Say so early, with a plan attached
- Offer retraining, a move, or a changed scope
- Involve HR and employee representatives
- Take local labour law advice
Peers help peers
The Champions Network
- Pick for credibility, not seniority
- About one champion per 20 to 30 staff
- Give protected time and a direct channel
- Rotate champions every quarter
Duties and support
What Champions Do
- Demonstrate the tools in daily work
- Answer questions and share good prompts
- Collect feedback and report problems
- Weekly office hour and shared channel for support
Listen first
Resistance Is Information
- Fear of job loss
- Doubt about quality
- Extra work during transition
- Loss of expert status
- A past tool that failed
A checklist for change
ADKAR For One Person
- Awareness of the need
- Desire to take part
- Knowledge of how
- Ability in practice
- Reinforcement so it lasts
Awareness -> Desire -> Knowledge -> Ability -> Reinforcement
why want how to do it keep doing
Metrics
Measure Adoption Honestly
- Weekly active share of eligible staff
- Tool use where it could be used
- Sampled output quality
- Time saved against the baseline
- Confidence survey before and after
What to remember
Recap
- The majority adopts on peer proof
- Three literacy levels, one per role group
- Redesign tasks, then roles
- Champions need protected time
- Resistance carries useful information
Week 9
Next Week: ROI And Running Costs
- Cost drivers, tokens and licences
- Measuring time saved honestly
- FinOps for AI
Your turn
Questions And Exercise
- Draft a literacy and champions plan for one team
- Write honest answers to three objections
- Choose four adoption measures